by Kate Muckenhirn | May 25, 2018 | Uncategorized
The Avenue at East Falls isn’t just a new name for what was originally the School Lane House Apartments, it’s the total rebirth of a Philadelphia treasure. Perched on a hill overlooking Fairmount Park and the entire Philadelphia skyline, The Avenue is in the heart of...Mark has over 25 years of experience in the multi-family industry. He joined GoldOller Real Estate Investments as a service manager in 2019 and was quickly promoted to Regional Facilities Manager overseeing all Ohio communities. Mark comes to GoldOller with diverse experience holding various rolls including Maintenance Director/Project Manager for a 3,500 portfolio in the Columbus, OH market and Construction Manager for a modular home builder. An experienced trainer, Mark served as a CAMT instructor with the CAA after earning a teaching certificate from the State of Ohio. Mark’s optimism, positive outlook, and keen sense of humor make him a great leader and integral to the GO Team.
We’re starting to reopen.
On behalf of everyone at GoldOller, we hope you and your loved ones are well. Thank you for your patience during this challenging time. We are grateful for the opportunity to make your home here with us. While we have stayed “Virtually Open” since the start of this pandemic, we are eager to see you in person again soon, even if it looks different than before. Your health and peace of mind is our focus as we work to safely and gradually reopen our offices and amenities.
Here’s what you can expect from us in the coming weeks.
Coming into our office.
Beginning in June, most of our offices will open by appointment only with new safety procedures including wearing masks and socially distancing. Appointments will first be available to residents and then to guest for touring as local guidelines recommend.
In the coming months, we will fully open with normal office hours, with your and our employees’ safety in mind and in compliance with local government mandates.
Leasing Office Policies
For our shared safety, masks are required in all common spaces and leasing offices for GO Team Members, Residents, Vendors, and Visitors.
We ask everyone to maintain social distancing outside of your immediate family whenever possible – six feet from others. And at this time, groups cannot be any larger than 10 people.
Enhanced Cleaning and Sanitization
Maintenance requests.
Our service teams are back in action completing normal, routine service requests. Emergencies such as air conditioning, appliances or water leaks take priority. Other routine requests such as closet doors or lighting issues will be completed once emergencies are taken care of.
If you have a routine, non-emergency request, please be patient with us. We are working as quickly as we can to get caught up. Thank you for your understanding during this crisis.
Our service team members will wear masks, gloves and shoes covers. They may ask you to leave your home or socially distance yourself in a different area of your home.
Services available online.
More than ever, we encourage you to take full advantage of our online services available via your resident portal. Things like requesting maintenance services or renewing your lease is a breeze in your portal. And for our future residents, we offer virtual 360 tours, video tours, and most of our communities have self-touring available for your convenience. Give our leasing team a call to set up your personalized tour today.
The amenities.
We know how important our amenities are to you, which is why we’re working now on a plan to open those in the coming weeks. We anticipate having most of our swimming pools open, in some capacity, by late-June or July, dependent, too, on guidelines issued by our local health department. Fitness centers are also our priority and again, by late-June, we hope to start opening those, even if this means scheduling times to work out.
We’re here to stay.
Our passion has been helping people find a home and community they love. While this type of crisis is unprecedented, we’re confident in our future because of our loyal residents, our incredible vendors and partners and our determination to do the right thing, even when it’s hard. We are a people-first company and even during a pandemic, we know it’s always the right way forward.
Thank you for your continued support.
Tanisha began her career in the multifamily housing industry in 2010 in Dayton, Ohio. She’s held a wide variety of roles ranging from Leasing Agent to Regional Manager. Her expertise and ability to authentically connect with her team members allows her to consistently meet and exceed all expectations. Tanisha brings a practical, collaborative, and hands on approach to leadership which results in overall property success. Tanisha joined GoldOller in 2020 as a Regional Manager and continues to excel in her role.
Coming soon!
Coming soon!
Ariel joined the GoldOller team in 2016 and brings over 10 years of experience in the multi-family industry. Ariel is fluent in every facet of property management and has worked every role in the operations at the on-site level. She makes a strenuous effort on always remaining positive and upbeat with a “Do whatever it takes” attitude. Her continuous goal in her career is to keep staff motivated and productive in a fast, fun and upbeat work environment.
Kevin Swim as the Director of Construction for GoldOller Real Estate is responsible for the oversight and management of all value add construction and asset preservation projects across GoldOller’s billion dollar plus portfolio of real estate holdings. Kevin joined the GoldOller team in 2019 with extensive experience in multi family industry and construction management. Prior to joining GoldOller, Kevin amassed over 25 years in multi family and construction project management experience working for Gold Crown and Aimco. His work scopes ranged from ground up new build to full renovations of existing structures including luxury high rise condominium towers, an oceanfront hotel renovation, and a regional shopping center expansion. Kevin’s drive and passion for achieving excellent results through collaborative teamwork will help fuel GoldOller’s forward growth and success. Kevin obtained his bachelor’s degree from Oklahoma University and leads his team with the mindset of exceeding customer expectations. His core values include integrity, fairness, and leading by example.
Coming Soon!
Michelle joined GoldOller as an Asset Manager in 2019. Her responsibilities include operational and financial analysis, budgeting, project management, and investor reporting. Prior to joining GoldOller, Michelle worked as part of the onsite property management team with Carroll Management Group and worked in asset management with Morgan Properties. Michelle graduated summa cum laude from The University of North Carolina at Greensboro and received an MBA in Finance from East Carolina University.
Sam is a Certified Public Accountant and Chartered Global Management Accountant who graduated Magna Cum Laude from Temple University, with a Bachelor of Business Administration. Over the course of his 30 years in real estate accounting and finance, he worked in both the public and private sectors, concentrating in real estate development and management. Prior to joining GoldOller, Mr. Rotter served as Executive General Manager for the Philadelphia Housing Authority, where he was responsible for over 20,000 units of subsidized rental housing and in charge of Finance, Information Systems and Asset Management. Sam’s previous background includes Rouse & Associates (now Liberty Property Trust) and Wentworth Group. He is a member of the Pennsylvania and American Institutes of Certified Public Accountants, the New Jersey Society of Certified Public Accountants and the Financial Executives International. Sam was a finalist for the 2016 CFO Studio Mastery Award and was a featured speaker at the NVoice NSights conference, presenting the case study of MMS Group’s transition to cloud-based systems.
Greg has over 23 years of experience in the maintenance trade but started his career at age 20 while working with Equity Office Properties in Washington DC as a commercial building engineer. He’s been a valuable member of the GoldOller team since 2012 and has been in the multifamily industry since 2005 when he moved from Maryland to New Smyrna Beach, Florida.
Bill joined GoldOller in 2019 but originally started as a ground keeper and worked his way up to a tech in 1995. His momentum and drive continued as he became the Assistant Service Manager and then eventually a Service Manager in 2000. Bill left the Multifamily industry in 2009 and was in charge of a 26-story high rise in downtown Columbus as Chief Building Engineer.
Blake Muraskin joined the GoldOller team as an Asset Manager in 2019. His focus includes operational strategy, financial performance and analysis, project management, budgeting and investor reporting for current investments. Prior to joining GoldOller, Blake worked for Morgan Stanley, Dwight Capital and Rubenstein Partners. Blake graduated from Johns Hopkins University, with honors, with a Bachelor of Arts in Economics and a minor in Financial Economics. Blake also earned his Master of Science degree in Real Estate Finance and Investments from New York University.
Michelle has been in the property management industry since 1994, where she started on site as a leasing consultant. Her work ethic, talent and personality allowed her to excel and take on other positions including a lease-up specialist, traveling the country successfully meeting lease-up deadlines and hiring and training new team members. She’s held every position from Leasing Consultant to Regional Manager. In 2002, Michelle started from the ground up, what would be her first of many, training departments. Michelle is a natural born trainer. Her passion is seeing others succeed and further their career, just as her mentors did for her. Michelle is a RealPage-certified trainer and has served on many of their committees, helping to make the software better for our end users. Over the last 25 years, Michelle has been a sought-out industry expert, teaching classes for various apartment associations, troubleshooting operational issues, site staff assessments, training and developing team members and a “go-to” resource for various marketing campaigns. Michelle joined GoldOller in 2011 as a Regional Manager and within her first year was asked to start GoldOller’s training department. She now has two trainers and over 15 Learning Coaches that she oversees. She is a true GoldOller cheerleader and spreads her passion and enthusiasm throughout our organization.
Elmedin Strikovic joined GoldOller in 2017 with more than 20 years’ experience in the property management multifamily industry. Before joining GoldOller, Elmedin worked for Carroll Management as a Regional Maintenance Director.
Jackie started in the industry in 1999 as a groundskeeper, worked her way into the office, and the rest is history. She joined GoldOller as a community manager in 2014 during the acquisition of the landmark 2000 unit property Canterbury Green Apartments in Fort Wayne, Indiana. Jackie exemplifies hard work and dedication and has continued to move through the ranks with a promotion to District Manager in January 2016. She now serves as Regional Manager for GoldOller’s Indiana and Michigan portfolios.
Lisa comes to us with 20 years of property management experience. She has gone through the “cycle of life” as she calls it, having started as a leasing consultant and worked her way through the various positions of Assistant Manager, Community Manager, Multi-Site Manager and then on to her true calling as a Trainer. She also spent 18 months as a Professional Trainer for RealPage. During her prestigious career, she has had the honor of serving on the board of directors for the Greater Nashville Apartment Association and served as President to both the Chattanooga Apartment Association as well as the Space Coast Apartment Association. While she is based out of Ft. Lauderdale, Lisa travels to all our GoldOller communities nationwide.
Luisa joined GoldOller in 2017 with over 15 years of property management experience in the multifamily industry. She is skilled at re-positioning distressed assets to facilitate successful disposition. Luisa is passionate about developing her team member’s skills and enhancing resident’s experiences. She is an avid participant in the Atlanta Apartment Association and was awarded top rated community in 2016 by Apartment Ratings. Prior to joining GoldOller, Luisa worked for EQR & Cortland Partners teams.
Jeffrey’s 32 years of experience in real estate investment, management and development includes market rate and affordable apartments, condominiums, office, hotel, retail and single family development. Since his graduation from Drexel University, Jeffrey has been a “hands on” real estate entrepreneur and management executive involved in more than 1,000,000,000 square feet of real estate projects. From GoldOller’s Manhattan office and Multifamily Management Services’ headquarters in Suffern (Rockland County) New York, Jeff supervises the extensive operations of the firms, including accounting, construction, asset and property management groups. Additionally, Jeffrey oversees the operations of affiliate companies Arco Management and TUC Management. Jeffrey is widely regarded for his knowledge, professionalism and integrity.
As a founding member of GoldOller Real Estate Investments, LLC, Jake serves as Chief Operating Officer. In this role, Jake directs new investments for the GoldOller portfolio and oversees management operations for all investments. Jake has over 15 years of experience working with real estate investments in acquisitions, development, finance, and management. Before GoldOller, Jake was a Vice President in the Trammell Crow Company’s Development and Investment group. Jake graduated from Harvard University with honors and received his MBA from Harvard Business School.
Jill Hinton joined the GoldOller team in 2011 as a Regional Manager, supervising the management of the Southeast region. Her experience in Property Management spans more than 20 years, and has made her an expert in all facets of the business. Jill emphasizes the core fundamentals of customer relations and the customer experience while achieving market leading results and portfolio financial success. Her enthusiasm and passion for her work makes her a motivating team leader. Prior to joining GoldOller, Jill worked for CAPREIT Residential as an Area Manager.
Jesica joined the GoldOller team in 2012 and oversees the Accounting Department. Her responsibilities include financial reporting, accounts payable, cash management, budgeting, establishing the policies and procedures for all accounting related functions, and interfacing with property management, asset management, and contract administration to meet common goals. Jesica brings over 10 years of accounting experience in construction and affordable and market rate housing developments.
Sarah joined GoldOller in 2011 as an accountant. Her responsibilities now include overseeing property level operational and financial performance, financial analysis, process improvement, budgeting, overseeing capital improvements and interfacing with property management. Sarah brings over 10 years of property management experience in multifamily and commercial developments. Sarah earned a master of accounting from the University of Massachusetts and a BA in economics from Boston University.
Kate is extremely creative and passionate about the GoldOller(GO) brand and is responsible for developing and implementing effective marketing strategies, policies and tactics portfolio wide. Since 2008, she has held various roles within GoldOller and its affiliated family of companies. Kate is a licensed real estate salesperson with property management experience and holds a BA in Studio Art from the University of New Hampshire.
William joined GoldOller in 2013 with responsibility for sourcing and analyzing potential acquisitions while providing additional support for current GoldOller investments. Prior to joining GoldOller, William worked as an analyst at a Philadelphia-based real estate firm where he evaluated acquisition targets, and managed operating and development budgets for both residential and office properties. William earned a Master of City Planning Degree from the University of Pennsylvania and a BA in political science and economics from Johns Hopkins University.
Tim has over 25 years of experience as a construction and project manager planning and overseeing construction projects. Tim handles all aspects of projects including budgeting, organization, implementation, staffing and scheduling. Tim oversees all on-site and off-site constructions to monitor compliance with building and safety regulations, prepares internal and external reports pertaining to job status, negotiates terms of agreements, drafts contracts and obtains permits and licenses on all capital projects across the portfolio.
Richard, a lawyer by training, in 1985 founded the Wentworth Group (now First Service Residential) which over the next 15 years grew into one of the largest residential real estate management firms in the United States. In 2002, he sold Wentworth to FirstService Corporation (FSRV – NASDAQ), at that time, Wentworth was serving a management portfolio consisting of more than 100,000 residential units. As Founder and CEO of FirstService Financial, Inc. and a member of FirstService Corporation senior management team, Richard developed a highly accretive ancillary service platform for FirstService while assisting FirstService in its ascent to industry dominance in residential management and exceptional shareholder performance. In 2004 Richard aligned with his current partner, Jeffrey Goldstein, sharing the helm at Multifamily Management Services and affiliates (MMS) and GoldOller. Richard graduated from Temple University, Summa Cum Laude and President’s Scholar, and graduated first in his class from the Beasley School of Law at Temple University.
Leisl joined GoldOller in December 2011 as a property manager in Casselberry, Florida. Over the next few years, she became our GO-TO for new acquisitions as she is always willing to help out wherever and whenever needed without hesitation and always with an enthusiastic and positive attitude. In October 2014, Leisl was promoted to Southeast Regional Manager.where she currently oversees the operations of 10 communities. Prior to joining GoldOller, Leisl worked as a community manager for AIMCO. She has also earned a BS in aviation science with a minor in management form Oklahoma State University with multiple FAA licenses.
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Rosemary is passionate about helping GoldOller make the most of its resources and talent and providing employees with the tools they need to be successful in their roles. She began her career with GoldOller in 2011. Rosemary is responsible for developing and implementing human resources management strategies that enable GoldOller to recruit, train and retain a high performing and motivated workforce. She also manages on-boarding, performance management, employee relations, benefits, payroll, and safety processes. Prior to joining the team, she worked as an Assistant Property Manager for our affiliate company Multifamily Management of Philadelphia. Her dedication and passion have proven to be the driving force behind her accomplishments. Rosemary received a degree in Human Resources Management from Temple University.