GoldOller Health and Safety

We're establishing our new normal.

On behalf of everyone at GoldOller, we thank you for your patience and understanding while navigating the challenges of this pandemic. We are grateful for the opportunity for you to make your home with us and have continued to live at a GoldOller community. We continue to focus on your health and peace of mind while redefining our new normal.

Our offices are open.

Our offices are physically and virtually open for your convenience. We are practicing social distancing, including mask wearing and using protective barriers at our desks. In order to properly adhere to social distancing guidelines, we are limiting the number of individuals in our office areas. We encourage you to make an appointment with our GO Team so we can properly and adequately address your questions or to tour you through your new apartment home.

If you are interested in virtually touring one of our apartment homes, please visit our websites for our 360 virtual tours of many of our different floor plans. Our leasing team is happy to work with you in finding your new home in the way most convenient and comfortable for you.

Leasing office policies.

For our shared safety, masks are required in all common spaces and leasing offices for GO Team Members, Residents, Vendors, and Visitors.

We ask everyone to maintain social distancing outside of your immediate family whenever possible – six feet from others.  And at this time, groups cannot be any larger than 10 people.

Enhanced cleaning and sanitization.

We are continuing with our previously established sanitization program, including:

  • Automatic hand sanitizer stations will be installed in offices and amenity areas
  • Automatic hand soap dispensers and automatic towel dispensers will be provided and installed in all bathrooms
  • Daily cleaning will occur as usual but with a focus on sanitizing
  • In between appointment, all surfaces that visitors encountered will be sanitized
  • Weekly deep cleaning of the office and other accessible common areas will take place – including detailed sanitization of all high traffic areas and desks
Maintenance requests.

Our service teams are back in action completing routine service requests. Emergencies such as air conditioning, appliances or water leaks take priority. Other routine requests such as closet doors or lighting issues will be completed once emergencies are taken care of.

Our service team members will wear masks, gloves and shoes covers. They may ask you to leave your home or socially distance yourself in a different area of your home.

Services available online.

More than ever, we encourage you to take full advantage of our online services available via your resident portal. Things like paying your rent, requesting maintenance services or renewing your lease is a breeze in your portal. If you are having issues accessing your resident portal account, please contact our community’s GO Team.

For our future residents, we offer virtual 360 tours, video tours, and most of our communities have self-touring available for your convenience. Give our leasing team a call to set up your personalized tour today.

The amenities.

Many of our communities have reopened amenity spaces for resident use. Several communities are taking reservations for the amenity spaces to continue encouraging social distancing. Please check with your community’s GO Team for information specific to your community.

We’re here to stay.

Our passion has been helping people find a home and community they love. While this type of crisis is unprecedented, we’re confident in our future because of our loyal residents, our incredible vendors and partners and our determination to do the right thing, even when it’s hard. We are a people-first company and even during a pandemic, we know it’s always the right way forward.

Thank you for your continued support.