Goldoller Health and Safety

We’re starting to reopen.

On behalf of everyone at GoldOller, we hope you and your loved ones are well. Thank you for your patience during this challenging time. We are grateful for the opportunity to make your home here with us. While we have stayed “Virtually Open” since the start of this pandemic, we are eager to see you in person again soon, even if it looks different than before. Your health and peace of mind is our focus as we work to safely and gradually reopen our offices and amenities.

Here’s what you can expect from us in the coming weeks.

Coming into our office.

Beginning in June, most of our offices will open by appointment only with new safety procedures including wearing masks and socially distancing.  Appointments will first be available to residents and then to guest for touring as local guidelines recommend.

In the coming months, we will fully open with normal office hours, with your and our employees’ safety in mind and in compliance with local government mandates.

Leasing Office Policies

For our shared safety, masks are required in all common spaces and leasing offices for GO Team Members, Residents, Vendors, and Visitors.

We ask everyone to maintain social distancing outside of your immediate family whenever possible – six feet from others.  And at this time, groups cannot be any larger than 10 people.

Leasing Office Policies

For our shared safety, masks are required in all common spaces and leasing offices for GO Team Members, Residents, Vendors, and Visitors.

We ask everyone to maintain social distancing outside of your immediate family whenever possible – six feet from others. And at this time, groups cannot be any larger than 10 people.

Enhanced Cleaning and Sanitization
  • Automatic hand sanitizer stations will be installed in offices and amenity areas
  • Automatic hand soap dispensers and automatic towel dispensers will be provided and installed in all bathrooms
  • Daily cleaning will occur as usual but with a focus on sanitizing
  • In between appointment, all surfaces that visitors encountered will be sanitized
  • Weekly deep cleaning of the office and other accessible common areas will take place – including detailed sanitization of all high traffic areas and desks
Maintenance requests.

Our service teams are back in action completing normal, routine service requests. Emergencies such as air conditioning, appliances or water leaks take priority. Other routine requests such as closet doors or lighting issues will be completed once emergencies are taken care of.

If you have a routine, non-emergency request, please be patient with us. We are working as quickly as we can to get caught up. Thank you for your understanding during this crisis.

Our service team members will wear masks, gloves and shoes covers. They may ask you to leave your home or socially distance yourself in a different area of your home.

Services available online.

More than ever, we encourage you to take full advantage of our online services available via your resident portal. Things like requesting maintenance services or renewing your lease is a breeze in your portal. And for our future residents, we offer virtual 360 tours, video tours, and most of our communities have self-touring available for your convenience. Give our leasing team a call to set up your personalized tour today.

The amenities.

We know how important our amenities are to you, which is why we’re working now on a plan to open those in the coming weeks. We anticipate having most of our swimming pools open, in some capacity, by late-June or July, dependent, too, on guidelines issued by our local health department. Fitness centers are also our priority and again, by late-June, we hope to start opening those, even if this means scheduling times to work out.

We’re here to stay.

Our passion has been helping people find a home and community they love. While this type of crisis is unprecedented, we’re confident in our future because of our loyal residents, our incredible vendors and partners and our determination to do the right thing, even when it’s hard. We are a people-first company and even during a pandemic, we know it’s always the right way forward.

Thank you for your continued support.

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