Health and Safety

On behalf of everyone at GoldOller, we hope you and your loved ones are well. Thank you for your patience during this challenging time. We are grateful for the opportunity to make your home here with us. While we have stayed “Virtually Open” since the start of this pandemic, we are eager to see you in person again soon, even if it looks different than before. Your health and peace of mind is our focus as we work to safely and gradually reopen our offices and amenities.

Here’s what you can expect from us in the coming weeks.

Coming into our office.

Most of our offices are open during normal business hours by appointment only with your and our employees’ safety in mind and in compliance with local government mandates. Safety procedures are in place including wearing masks, enhanced cleaning, and social distancing. Appointments are available to residents as well as distanced in-person touring for our guests. Virtual, video, and self-touring are also available when possible.

Leasing Office Policies

For our shared safety, masks are required in all common spaces and leasing offices for GO Team Members, Residents, Vendors, and Visitors.

We ask everyone to maintain social distancing outside of your immediate family whenever possible – six feet from others.  And at this time, groups cannot be any larger than 10 people.

Enhanced Cleaning and Sanitization

  • Automatic hand sanitizer stations will be installed in offices and amenity areas
  • Automatic hand soap dispensers and automatic towel dispensers will be provided and installed in all bathrooms
  • Daily cleaning will occur as usual but with a focus on sanitizing
  • In between appointment, all surfaces that visitors encountered will be sanitized
  • Weekly deep cleaning of the office and other accessible common areas will take place – including detailed sanitization of all high traffic areas and desks

Maintenance requests.

Our service teams are back in action completing normal, routine service requests. Emergencies such as air conditioning, appliances or water leaks take priority. Other routine requests such as closet doors or lighting issues will be completed once emergencies are taken care of.

Our service team members will wear masks, gloves and shoes covers. They may ask you to leave your home or socially distance yourself in a different area of your home. Thank you for your understanding during this crisis.

Services available online.

More than ever, we encourage you to take full advantage of our online services available via your resident portal. Things like requesting maintenance services or renewing your lease is a breeze in your portal. And for our future residents, we offer virtual 360 tours, video tours, and most of our communities have self-touring available for your convenience. Give our leasing team a call to set up your personalized tour today.

The amenities. 

We know how important our amenities are to you. Pools, fitness centers, and other amenity spaces will be made available (to residents only) with enhanced cleaning and reduced capacity in place in accordance with state and local guidelines as we are able to do so.

We’re here to stay.

Our passion has been helping people find a home and community they love. While this type of crisis is unprecedented, we’re confident in our future because of our loyal residents, our incredible vendors and partners and our determination to do the right thing, even when it’s hard. We are a people-first company and even during a pandemic, we know it’s always the right way forward.

Thank you for your continued support.

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